Zalma on Insurance
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Insurance Claims professional presents articles and videos on insurance, insurance Claims and insurance law for insurance Claims adjusters, insurance professionals and insurance lawyers who wish to improve their skills and knowledge. Presented by an internationally recognized expert and author.
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October 11, 2023
California Conference of Arson Investigators Training Seminar

Barry Zalma
Oct 11, 2023

California Conference of Arson Investigators Training Seminar
Barry Zalma, Esq., CFE

October 11, 2023

Excellence in Claims Handling is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscribr.

CCAI Training Seminar
AS ONE OF THE SPEAKERS I ENCOURAGE YOU TO SIGN UP TODAY FOR THE OCTOBER 16 – 19, 2023 — CCAI Fire Investigation Training Seminar

The Embassy Suites Hotel is full, so we made arrangements… Click here to make your hotel reservations at the TownePlace Suites – $152.00 per night; Or call them directly at 805 783-2707;
Amazing Instructors – Amazing Topics
Learn: “How Insurers and Arson Investigators Have Taken the Profit from Arson-for-Profit”
from Barry Zalma, Esq., CFE

Interview and Interrogation by Mike Bryant

Learn All About Lithium Ion Battery Fires from Mike Eskra

For The New or Seasoned Investigator, Start Your Career With the Right Foundation by Attending Jeff Campbell’s Class on the Fundamentals of Fire Investigations

Don’t Miss Out on the Burn to Learn Day

Live Demonstrations All Day Long
LIVE BURNS

Register today by calling 909 865-5004

Or click here to register online

$495.00 member

$605.00 non-member
The Fire Investigation Training Seminar includes the following courses:

Interviewing and Interrogation,

Lithium-Ion Battery Fires

Fire Dynamics/Pattern Generation,

Scene Process and Determining Origin

Field Exercise/Live Burns

Live Burn Battery Fires

Burn Pattern Recognition

How Insurers and Arson Investigators Have Taken the Profit from Arson-for-Profit

Fundamentals of Fire Investigation

Panel Discussion with Barry Zalma, Jeff CampbellCCAI Training Seminar

AS ONE OF THE SPEAKERS I ENCOURAGE YOU TO SIGN UP TODAY FOR THE OCTOBER 16 – 19, 2023 — CCAI Fire Investigation Training Seminar

The Embassy Suites Hotel is full, so we made arrangements… Click here to make your hotel reservations at the TownePlace Suites – $152.00 per night; Or call them directly at 805 783-2707;
Amazing Instructors – Amazing Topics

Learn: “How Insurers and Arson Investigators Have Taken the Profit from Arson-for-Profit”

from barry Zalma, Esq., CFE

Interview and Interrogation by Mike Bryant

Learn All About Lithium Ion Battery Fires from Mike Eskra

For The New or Seasoned Investigator, Start Your Career With the Right Foundation by Attending Jeff Campbell’s Class on the Fundamentals of Fire Investigations

Don’t Miss Out on the Burn to Learn Day

Live Demonstrations All Day Long

LIVE BURNS

Register today by calling 909 865-5004

Or click here to register online

$495.00 member

$605.00 non-member
The Fire Investigation Training Seminar includes the following courses:

Interviewing and Interrogation,

Lithium-Ion Battery Fires

Fire Dynamics/Pattern Generation,

Scene Process and Determining Origin

Field Exercise/Live Burns

Live Burn Battery Fires

Burn Pattern Recognition

How Insurers and Arson Investigators Have Taken the Profit from Arson-for-Profit

Fundamentals of Fire Investigation

Panel Discussion with Barry Zalma, Jeff Campbell

Excellence in Claims Handling is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

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Interested? Want to learn more about the community?
What else you may like…
Videos
Posts
1 hour ago
Man Bites Dog Story – Hertz Sues Alleged Fraudsters

Hertz Succesfully Refuses to Pay Alleged Fraudulent Health Care Providers

Post 5222

Read the full article at https://www.linkedin.com/pulse/man-bites-dog-story-hertz-sues-alleged-fraudsters-zalma-esq-cfe-efbgc, see the video at and at and at https://zalma.com/blog plus more than 5200 posts.

Proactive Victim of Fraud Defeats Health Care Providers

In Hertz Vehicles, LLC v. Alignment Chiropractic, P.C., et al, Index No. 157368/2024, 2025 NY Slip Op 33627(U), Motion Seq. No. 001, NYSCEF Doc. No. 46, Supreme Court, New York County (September 30, 2025) Plaintiff alleged it is not obligated to pay no-fault benefits for the medical treatment of defendants for injuries while occupants of a 2023 Hyundai, owned and self-insured by Hertz.

FACTUAL BACKGROUND

Plaintiff moved for a default judgment against defendants Alignment Chiropractic, P.C., and many other alleged health care providers.

Plaintiff also ...

00:06:28
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1 hour ago
Man Bites Dog Story – Hertz Sues Alleged Fraudsters

Hertz Succesfully Refuses to Pay Alleged Fraudulent Health Care Providers

Post 5222

Read the full article at https://www.linkedin.com/pulse/man-bites-dog-story-hertz-sues-alleged-fraudsters-zalma-esq-cfe-efbgc, see the video at and at and at https://zalma.com/blog plus more than 5200 posts.

Proactive Victim of Fraud Defeats Health Care Providers

In Hertz Vehicles, LLC v. Alignment Chiropractic, P.C., et al, Index No. 157368/2024, 2025 NY Slip Op 33627(U), Motion Seq. No. 001, NYSCEF Doc. No. 46, Supreme Court, New York County (September 30, 2025) Plaintiff alleged it is not obligated to pay no-fault benefits for the medical treatment of defendants for injuries while occupants of a 2023 Hyundai, owned and self-insured by Hertz.

FACTUAL BACKGROUND

Plaintiff moved for a default judgment against defendants Alignment Chiropractic, P.C., and many other alleged health care providers.

Plaintiff also moved...

00:06:28
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November 05, 2025
Not Nice to Shop the Federal Court to Avoid State Court

Who’s on First? State or Federal Court

Post 5222

Read the full article at https://lnkd.in/gWj97cFs, see the video at https://lnkd.in/gtS6CpUX and at https://lnkd.in/gQEAeyHc,

Conflict Between State & Federal Court Requires Abstention

See the video at https://lnkd.in/gtS6CpUX and at https://lnkd.in/gQEAeyHc,

Conflict Between State & Federal Court Requires Abstention

Hector David Campoverde was injured at a Brooklyn construction site in 2015. Campoverde was an employee of Vazquez Bro Restoration Inc., a subcontractor for C.C.C. Renovation Inc., which was itself a subcontractor for general contractor L&M Builders Group LLC. In Starr Indemnity & Liability Company v. Scottsdale Insurance Company, No. 24-CV-3309 (PKC) (TAM), United States District Court, E.D. New York (September 30, 2025) was asked to determine whether one or more of the involved insurers is obligated to indemnify Campoverde, and in what order Camporverde can receive indemnity, from one or more insurer.

Underlying Incident:

Campoverde sued the ...

00:07:43
October 31, 2025
The Zalma Philosophy of Claims Handling – Part 9

The Professional Claims Handler
Post 5219

Posted on October 31, 2025 by Barry Zalma

An Insurance claims professionals should be a person who:

Can read and understand the insurance policies issued by the insurer.
Understands the promises made by the policy.
Understand their obligation, as an insurer’s claims staff, to fulfill the promises made.
Are competent investigators.
Have empathy and recognize the difference between empathy and sympathy.
Understand medicine relating to traumatic injuries and are sufficiently versed in tort law to deal with lawyers as equals.
Understand how to repair damage to real and personal property and the value of the repairs or the property.
Understand how to negotiate a fair and reasonable settlement with the insured that is fair and reasonable to both the insured and the insurer.

How to Create Claims Professionals

To avoid fraudulent claims, claims of breach of contract, bad faith, punitive damages, unresolved losses, and to make a profit, insurers ...

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October 20, 2025
The Zalma Philosophy of Claims Handling – Part I

The History Behind the Creation of a Claims Handling Expert

The Insurance Industry Needs to Implement Excellence in Claims Handling or Fail
Post 5210

This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry. This statement of my philosophy on claims handling starts with my history as a claims adjuster, insurance defense and coverage lawyer and insurance claims handling expert.
My Training to be an Insurance Claims Adjuster

When I was discharged from the US Army in 1967 I was hired as an insurance adjuster trainee by a professional and well respected insurance company. The insurer took a chance on me because I had been an Army Intelligence Investigator for my three years in the military and could use that training and experience to be a basis to become a professional insurance adjuster.

I was initially sat at a desk reading a text-book on insurance ...

post photo preview
October 20, 2025
The Zalma Philosophy of Claims Handling – Part I

The History Behind the Creation of a Claims Handling Expert

The Insurance Industry Needs to Implement Excellence in Claims Handling or Fail

Post 5210

This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry. This statement of my philosophy on claims handling starts with my history as a claims adjuster, insurance defense and coverage lawyer and insurance claims handling expert.

My Training to be an Insurance Claims Adjuster

When I was discharged from the US Army in 1967 I was hired as an insurance adjuster trainee by a professional and well respected insurance company. The insurer took a chance on me because I had been an Army Intelligence Investigator for my three years in the military and could use that training and experience to be a basis to become a professional insurance adjuster.

I was initially sat at a desk reading a text-book on insurance ...

post photo preview
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