The Importance of Underwriting to the Claims Person
Barry Zalma
Sep 20, 2023
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The insurance adjuster and claims investigator are major sources of information available to the underwriter to avoid moral hazards. The adjuster provides the underwriter with information gained at the scene of a loss that will alert the underwriter of the existence or potential for a moral hazard. Every person involved in claims must understand that he or she has an important underwriting function as probably the only person from the insurer who actually communicates directly with the insured and actually views the property that is the subject of the insurance.
The sources of information available to the underwriter are limited. At best he has the answers of the insured, and the insured agents to questions posed in an application and the information provided by a pre-risk inspection. These are seldom sufficient. The investigation and adjustment of a claim is a source of detailed information about a risk that should cause an underwriter to reevaluate the risk and if a moral hazard is revealed the underwriter can take steps to protect against the moral hazard.
The adjuster must be able to recognize and report any information that might affect the underwriter’s decision to continue to insure the insured. When evidence of a moral hazard is discovered, the underwriter should be immediately alerted. Occasionally the information contained in the application is enough to make a decision. Usually, the underwriter will request more information in order to get further details to substantiate or negate suspicions. Every source of information is important to the underwriter as he or she attempts to decide whether to insure or not insure an applicant for insurance.
The Application
Clues to moral hazard can be found with statements about previous losses, previous business experience, the person in whose name title is held, and the number of mortgagees. If an inspection by the producer or loss control engineer is required, the underwriter will also learn about poor housekeeping or poor business practices.
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ZIFL – Volume 30, Issue 9 – May 1, 2026
Read the full article at https://www.linkedin.com/pulse/zalmas-insurance-fraud-letter-may-1-2026-barry-zalma-esq-cfe-2tywc, see the video at at and at https://zalma.com/blog plus more than 5300 posts.
THE SOURCE FOR THE INSURANCE FRAUD PROFESSIONAL
ZIFL – Volume 30, Issue 9 – May 1, 2026
Zalma’s Insurance Fraud Letter (ZIFL) continues its 30th year of publication dedicated to those involved in reducing the effect of insurance fraud. ZIFL is published 24 times a year and is written by Barry Zalma.
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Post number 5347
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In 2021 he filed a second roof claim. State Farm’s inspectors found the roof “very old” with extensive non-storm-related damage. The claim was denied because (1) the damage did not exceed the deductible and (2) State Farm had already paid for a full roof replacement.
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Read the full article at https://lnkd.in/gzvvdkMZ and at https://zalma.com/blog.
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