Do You Need a Speaker on any Insurance Coverage, Claims, Bad Faith or Fraud Issues?
Read the full article at https://lnkd.in/gNP_dtrS and at https://zalma.com/blog plus more than 4400 posts and at https://lnkd.in/gfWx-Q5N.
ClaimSchool, Inc. Presents Insurance Topics Taught by Barry Zalma
When I left my three year enlistment in the U.S. Army as a Special Agent of the U.S. Army Intelligence Corps, in 1967 I returned home to California and found a job as a trainee insurance adjuster with the Fireman's Fund Insurance Company now absorbed into a major insurance conglomerate. Fireman's Fund expected its claims staff to be well trained, educated and experienced in claims handling. My training took a full year before they would let me deal with insureds and claimants without close supervision.
Modern American Claims Training
My experience as a claims consultant and testifying insurance expert witness indicates that most modern insurers have eliminated the training programs available to their claims staff, have eliminated by attrition their experienced claims staff and have, as a result, lost control of the claims operation. As a result of the lack of training, insurance education and experienced claims adjusters many insurance claims result in unhappy, often angry, insureds who have increased litigation against insurers exponentially resulting in the insolvency of many insurers. In the year 2022 at least six insurers doing business in Florida have failed.
In my experience claims dealt with by well educated, trained and experienced claims people resolve almost every claim quickly, fairly and to the satisfaction of the insured in first party claims and to the insured and the claimant in third party liability claims.
Making Your Claims Staff Professional
Since the insurance claims industry faces a dearth of training, knowledge, and experience in its claims operations. Since the claims personnel are who keep the promises made by an insurance company's policies claims personnel are the key to a successful insurer.
The best way of avoiding the tort of bad faith every insurer to require all members of its claims staff are professional and are thoroughly trained, knowledgeable and experienced who are compelled to treat every insured and claimant fairly and with utmost good faith.
Webinars
Webinars are typically 1-2 hour presentations.
Webcasts
I can do brief webcasts on condensed versions of seminars and webinars or single issue or limited topic presentations. Webcasts are typically 30-60 minute presentations.
Fees
Fees are negotiable based upon the time required to prepare and present the topic, whether use of a recorded webinar or by live presentation with questions or in person in Southern California.
Contact
Barry Zalma, Esq., CFE
4441 Sepulveda Blvd.
CULVER CITY CA 90230
T: 310-390-4455
E: [email protected]
U: http://www.zalma.com
The Professional Claims Handler
Post 5218
Read the full article at https://www.linkedin.com/pulse/zalma-philosophy-claims-handling-part-8-barry-zalma-esq-cfe-zdwsc, see the full video at https://rumble.com/v70zl4s-the-zalma-philosophy-of-claims-handling-part-8.html and at https://youtu.be/MIYcF71ffRQ, and at https://zalma.com/blog plus more than 5200 posts.
Claims Commandment X – Thou Shall Not Pretend to be a Lawyer
Some experienced and professional claims people know the law in their area of expertise better than most lawyers.
Adjusters should be adjusters and leave lawyering to lawyers. Similarly, lawyers should be lawyers and never try to be adjusters.
Claims Commandment XI – Thou Shall Empathize With the Claimant
Everyone presenting a claim is unhappy, disturbed, shocked, injured and needs help.
Empathy is identification with and understanding of another’s situation, feelings, and motives. It is the ability to understand another person’s circumstances, point of view, thoughts, and feelings....
HOW TO CREATE AN EXCELLENCE IN CLAIMS HANDLING PROGRAM
See the full video at https://rumble.com/v70wb2i-the-zalma-philosophy-of-claims-handling-part-6.html and at https://youtu.be/tL5nDKPEs40 and at https://zalma.com/blog plus more than 5200 posts.
Post 5217
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry.
An Excellence in Claims Handling program begins with a statement in the insurer’s claims manual or statement of professionalism that it is dedicated to providing excellence in claims handling to every insured who presents a claim.
The excellence in claims handling program should include, at a minimum:
A series of lectures supported by text materials explaining:
A definition of insurance.
How to read and understand an insurance policy.
How to interview an insured, witness, or claimant.
How to assist an insured in the insured’s obligation to ...
The Professional Claims Handler
Post 5216
Read the full article at https://www.linkedin.com/pulse/zalma-philosophy-claims-handling-part-5-barry-zalma-esq-cfe-jde8c, see the full video at https://rumble.com/v70q4x8-the-zalma-philosophy-of-claims-handling-part-5.html and at https://youtu.be/6b9tZQsEkB4, and at https://zalma.com/blog plus more than 5200 posts.
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry.
Standards to be a Professional Claims Adjuster
The Insurance claims professional should be a person who:
1. Can read and understand the insurance policies issued by the insurer.
2. Understands the promises made by the policy.
3. Understand their obligation, as an insurer’s claims staff, to fulfill the promises made.
4. Are competent investigators.
5. Have empathy and recognize the difference between empathy and sympathy.
6. ...
The Professional Claims Handler
Post 5219
Posted on October 31, 2025 by Barry Zalma
An Insurance claims professionals should be a person who:
Can read and understand the insurance policies issued by the insurer.
Understands the promises made by the policy.
Understand their obligation, as an insurer’s claims staff, to fulfill the promises made.
Are competent investigators.
Have empathy and recognize the difference between empathy and sympathy.
Understand medicine relating to traumatic injuries and are sufficiently versed in tort law to deal with lawyers as equals.
Understand how to repair damage to real and personal property and the value of the repairs or the property.
Understand how to negotiate a fair and reasonable settlement with the insured that is fair and reasonable to both the insured and the insurer.
How to Create Claims Professionals
To avoid fraudulent claims, claims of breach of contract, bad faith, punitive damages, unresolved losses, and to make a profit, insurers ...
The History Behind the Creation of a Claims Handling Expert
The Insurance Industry Needs to Implement Excellence in Claims Handling or Fail
Post 5210
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry. This statement of my philosophy on claims handling starts with my history as a claims adjuster, insurance defense and coverage lawyer and insurance claims handling expert.
My Training to be an Insurance Claims Adjuster
When I was discharged from the US Army in 1967 I was hired as an insurance adjuster trainee by a professional and well respected insurance company. The insurer took a chance on me because I had been an Army Intelligence Investigator for my three years in the military and could use that training and experience to be a basis to become a professional insurance adjuster.
I was initially sat at a desk reading a text-book on insurance ...
The History Behind the Creation of a Claims Handling Expert
The Insurance Industry Needs to Implement Excellence in Claims Handling or Fail
Post 5210
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry. This statement of my philosophy on claims handling starts with my history as a claims adjuster, insurance defense and coverage lawyer and insurance claims handling expert.
My Training to be an Insurance Claims Adjuster
When I was discharged from the US Army in 1967 I was hired as an insurance adjuster trainee by a professional and well respected insurance company. The insurer took a chance on me because I had been an Army Intelligence Investigator for my three years in the military and could use that training and experience to be a basis to become a professional insurance adjuster.
I was initially sat at a desk reading a text-book on insurance ...
