Barry Zalma will Speak on November 8 on “The Examination Under Oath, a Perfect Tool to Defeat Insurance Fraud”
Read the full article at https://www.linkedin.com/pulse/i-am-honored-speak-44th-anti-fraud-conference-palm-zalma-esq-cfe and at https://zalma.com/blog plus more than 4350 posts.
Meeting Event Information
2022 CONFERENCE
November 08, 2022
8:00 AM – 1:00 AM
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The Riviera Palm Springs – Margaritaville Resort
1600 North Indian Canyon Dr.
Palm Springs, CA 92262
In Addition to my Talk Conference Speakers Include:
Natalie Chandler, CFE and Sergeant Ruben Lino, California Department of Insurance “Suspected Fraudulent Claims”
Detective Laila Ashaq and Detective Steven Bravo, California Department of Insurance “Disability Insurance Fraud Investigations”
Fire Cause Analysis, “Car-B-Qing, Vehicle Arsonists, Liar, liar, pants on fire!”
Frank Sztuk, Delta Group, Jonathan Colman, Colman Perkins “Update on Anti-Fraud Issues”
Richard Harer, Specialized Investigations , “Creative Techniques for Investigating by Private Investigators”
Barry Zalma, Barry Zalma, Inc. “The Examination Under Oath, a Perfect Tool to Defeat Insurance Fraud”
Nancy Ogelsby, Justice 3D, “Empathy Based Interviewing”
Eve Korff, Esq, Shaver, Korff & Castronovo, LLP “Medical Fraud, Identifying it, Defining It, and Dealing with it.”
Kurt Cotrell, Dustin Merrit, WCF Insurance, “To investigate or not investigate, that is the question”
David Bogan, DMB Investigations “Locating the Uncooperative Insured or Claimant”
Captain Richard Edmonson, Regina Garay, Department of Insurance “Staged Collisions and Organized Rings”
Steven Beltz, NICB “Metadata for Fraud Investigators”
Daniel Bartlett, Berkshire Hathaway “Worker’s Comp Case Study, Payroll Underreporting”
Amie Savona, ProNet Group, Inc. “Vehicle Forensics, Technology, Fraud Investigations”
Eric Johnson, Department of Insurance, “The Market Conduct Examination and how it relates to Fraud”
Chris Patton, Esq, Patton Trial Group, “Medical Mayhem, the Ever Evolving History of Medical Billing Admissibility”
Barry Zalma, Esq., CFE, is available at http://www.zalma.com and [email protected].
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ZIFL – Volume 29, Issue 21
THE SOURCE FOR THE INSURANCE FRAUD PROFESSIONAL
Post 5220
Read the full article at https://lnkd.in/gRMJpi4s, see the video at https://lnkd.in/gwGSd6ZA & at https://lnkd.in/gbDiuFJy, and at https://zalma.com/blog plus more than 5200 posts.
See the video at & at https://rumble.com/v711hr0-zalmas-insurance-fraud-letter-november-1-2025.html
See the full 18 page issue of ZIFL at ZIFL-11-01-2025
Zalma’s Insurance Fraud Letter (ZIFL) continues its 29th year of publication dedicated to those involved in reducing the effect of insurance fraud. ZIFL is published 24 times a year by ClaimSchool and is written by Barry Zalma. It is provided FREE to anyone who visits the site at http://zalma.com/zalmas-insurance-fraud-letter-2/
Conviction for Health Insurance Fraud Upheld
Physician Conspired with Bonavilla to Effect Health Insurance Fraud
Dennis Davin Bonavilla was involved in an insurance fraud scheme as an executive of Free Choice Healthcare. The scheme targeted indigent patients, often on ...
The Professional Claims Handler
Post 5218
Read the full article at https://www.linkedin.com/pulse/zalma-philosophy-claims-handling-part-8-barry-zalma-esq-cfe-zdwsc, see the full video at https://rumble.com/v70zl4s-the-zalma-philosophy-of-claims-handling-part-8.html and at https://youtu.be/MIYcF71ffRQ, and at https://zalma.com/blog plus more than 5200 posts.
Claims Commandment X – Thou Shall Not Pretend to be a Lawyer
Some experienced and professional claims people know the law in their area of expertise better than most lawyers.
Adjusters should be adjusters and leave lawyering to lawyers. Similarly, lawyers should be lawyers and never try to be adjusters.
Claims Commandment XI – Thou Shall Empathize With the Claimant
Everyone presenting a claim is unhappy, disturbed, shocked, injured and needs help.
Empathy is identification with and understanding of another’s situation, feelings, and motives. It is the ability to understand another person’s circumstances, point of view, thoughts, and feelings....
HOW TO CREATE AN EXCELLENCE IN CLAIMS HANDLING PROGRAM
See the full video at https://rumble.com/v70wb2i-the-zalma-philosophy-of-claims-handling-part-6.html and at https://youtu.be/tL5nDKPEs40 and at https://zalma.com/blog plus more than 5200 posts.
Post 5217
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry.
An Excellence in Claims Handling program begins with a statement in the insurer’s claims manual or statement of professionalism that it is dedicated to providing excellence in claims handling to every insured who presents a claim.
The excellence in claims handling program should include, at a minimum:
A series of lectures supported by text materials explaining:
A definition of insurance.
How to read and understand an insurance policy.
How to interview an insured, witness, or claimant.
How to assist an insured in the insured’s obligation to ...
The Professional Claims Handler
Post 5219
Posted on October 31, 2025 by Barry Zalma
An Insurance claims professionals should be a person who:
Can read and understand the insurance policies issued by the insurer.
Understands the promises made by the policy.
Understand their obligation, as an insurer’s claims staff, to fulfill the promises made.
Are competent investigators.
Have empathy and recognize the difference between empathy and sympathy.
Understand medicine relating to traumatic injuries and are sufficiently versed in tort law to deal with lawyers as equals.
Understand how to repair damage to real and personal property and the value of the repairs or the property.
Understand how to negotiate a fair and reasonable settlement with the insured that is fair and reasonable to both the insured and the insurer.
How to Create Claims Professionals
To avoid fraudulent claims, claims of breach of contract, bad faith, punitive damages, unresolved losses, and to make a profit, insurers ...
The History Behind the Creation of a Claims Handling Expert
The Insurance Industry Needs to Implement Excellence in Claims Handling or Fail
Post 5210
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry. This statement of my philosophy on claims handling starts with my history as a claims adjuster, insurance defense and coverage lawyer and insurance claims handling expert.
My Training to be an Insurance Claims Adjuster
When I was discharged from the US Army in 1967 I was hired as an insurance adjuster trainee by a professional and well respected insurance company. The insurer took a chance on me because I had been an Army Intelligence Investigator for my three years in the military and could use that training and experience to be a basis to become a professional insurance adjuster.
I was initially sat at a desk reading a text-book on insurance ...
The History Behind the Creation of a Claims Handling Expert
The Insurance Industry Needs to Implement Excellence in Claims Handling or Fail
Post 5210
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry. This statement of my philosophy on claims handling starts with my history as a claims adjuster, insurance defense and coverage lawyer and insurance claims handling expert.
My Training to be an Insurance Claims Adjuster
When I was discharged from the US Army in 1967 I was hired as an insurance adjuster trainee by a professional and well respected insurance company. The insurer took a chance on me because I had been an Army Intelligence Investigator for my three years in the military and could use that training and experience to be a basis to become a professional insurance adjuster.
I was initially sat at a desk reading a text-book on insurance ...
