Insurance books
Barry Zalma
Nov 27, 2023
Read the full article at https://lnkd.in/g-7PTSQc
and se the full video at https://lnkd.in/gZBDe7xg and at https://lnkd.in/gkD6khTb and at https://zalma.com/blog plus more than 4700 posts.
Most Insurers Have Rules Prohibiting their Employees to Get Gifts
When I was a young lawyer I tried to give gifts to the claims personnel who referred cases to me and my law firm. I tried to provide them with gifts that they would enjoy only to be told I was violating the company rules. I talked with management and was allowed to make a gift to the claims offices and would send them a book for their library. It was acceptable and accepted by the claims people with good grace and didn’t disappear as would a box of Mrs. Field’s cookies.
If you or your firm works with insurers and you wish to thank your clients consider sending a gift of a book or books for your clients that include:
Everything Needed by the Insurance Claims Professional from Barry Zalma at https://zalma.com/blog/insurance-claims-library/. The library contains many books on the subject of insurance.
The Books include:
A Compact Book on How Judges Read, Understand, Interpret and Rule on Insurance Policy Issues
The book is available https://zalma.com/blog/insurance-claims-library/
The Compact Book on Ethics
How Ethical Doctrines from the Beginning of the Written Word to the Present Resulted in the Incorporation of the Covenant of Good Faith
The book is available as a https://zalma.com/blog/insurance-claims-library/
“How to Acquire, Understand, and Make a Successful Claim on a Commercial Property Insurance Policy: Information Needed for Individuals and Insurance Pros to Deal With Commercial Property Insurance”
The Book is now available https://zalma.com/blog/insurance-claims-library/
The Tort of Bad Faith
Available https://zalma.com/blog/insurance-claims-library/
The Equitable Remedy of Rescission of Insurance
Available https://zalma.com/blog/insurance-claims-library/
Insurance Fraudsters Deserve No Quarter
Book That Explains How to Defeat or Deter Insurance Fraud
Available https://zalma.com/blog/insurance-claims-library/
The Examination Under Oath to Resolve Insurance Claims
Available https://zalma.com/blog/insurance-claims-library/
Insurance Fraud – Volume I & Volume II Second Edition
Available https://zalma.com/blog/insurance-claims-library/
The Homeowners Insurance Policy Handbook
How To Buy An Appropriate Homeowners Policy And Successfully Make A Claim To The Insurer
Available https://zalma.com/blog/insurance-claims-library/
It’s Time to Abolish The Tort of Bad Faith
A book examining the creation, history and effect of the Tort of Bad Faith.
Insurance Fraud Costs Everyone
Available https://zalma.com/blog/insurance-claims-library/
California SIU Regulations 2020
Available https://zalma.com/blog/insurance-claims-library/
California Fair Claims Settlement Practices Regulations 2022
Minimum Standards for Adjusting Claims in CaliforniaEvery Claims Person in California Must Read, Understand, or be Trained About the California Fair Claims Settlement Practices Regulations by September 1 of Each Year
Available https://zalma.com/blog/insurance-claims-library/
“Zalma’s Mold & Fungi Handbook”
“Getting the Whole Truth: Interviewing Techniques for the Lawyer”
Learn techniques that can help you interact with others and effectively gather the facts you need.
Zalma on Insurance Claims – Third Edition
Ten Volumes Comprising A Comprehensive Group of Materials on Property & Casualty Insurance Claims
Mold Claims
The Compact Book of Adjusting Property Insurance Claims – Third Edition
A Manual for the First Party Property Insurance Adjuster. https://zalma.com/blog/insurance-claims-library/
The Compact Book on Adjusting Liability Claims, Third Edition
A Handbook for the Liability Claims Adjuster
available https://zalma.com/blog/insurance-claims-library/.
The Little Book on Ethics for the American Lawyer
The practice of law demands more than knowledge of statutory and case law. Available https://zalma.com/blog/insurance-claims-library/
Random Thoughts on Insurance
Available https://zalma.com/blog/insurance-claims-library/
Fictionalized True Insurance Crime Books
Insurance Fraud Costs Everyone
available https://zalma.com/blog/insurance-claims-library/
Candy and Abel: Murder for Insurance Money
How a young lawyer and wise old investigator defeated an Available https://zalma.com/blog/insurance-claims-library/
Murder And Insurance Fraud Don’t Mix
Available https://zalma.com/blog/insurance-claims-library/
Murder & Old Lace: Solving Murders Performed for Insurance Money
Available https://zalma.com/blog/insurance-claims-library/
Arson for Terrorism and Profit
How an Insurance Investigator and Insurance Lawyer Defeated a Plot to use a Fire to Fund Terrorism
Available https://zalma.com/blog/insurance-claims-library/
M.O.M. & The Taipei Fraud
How an Experienced Adjuster Defeated a $7 Million Fake Burglary Claim
Available https://zalma.com/blog/insurance-claims-library/
Arson-For-Profit Fire at the Cowboy Bar & Grill
Available as a paperback. Available as a Kindle book.
The Defeat of a Fake $10 Million Jewelry Robbery Insurance Claim
Available https://zalma.com/blog/insurance-claims-library/
New Books from Full Court Press
The Insurance Law Deskbook.
Paperback, only $95.00 available at https://www.fastcase.com/store/fcp/insurance-law-deskbook-2/
California Insurance Law Deskbook
Available at https://www.fastcase.com/.../california-insurance-law.../ a paperback for only $95.00.
Zalma on Property and Casualty Insurance Insurance Law Deskbook
Learn the insurance basics that are essential to every civil practitioner. Available at Fastcase.com bookstore.
California Insurance Law Deskbook
Fastcase.com bookstore.
Insurance Bad Faith and Punitive Damages Deskbook
All available at fastcase.com bookstore.
From Thomson Reuters
Property Investigation Checklists Uncovering Insurance Fraud, 13th Edition Available at https://store.legal.thomsonreuters.com/.../p/106702361 and as a THOMSON REUTERS PROVIEW eBOOK EDITION https://store.legal.thomsonreuters.com/.../p/106702363
From the American Bar Association
The Insurance Fraud Deskbook
This book is written for individuals who are focused on the effort to reduce expensive and pervasive occurrences of insurance fraud. Lawyers who represent insurers, claims personnel, prosecutors and their investigators can all benefit from this exhaustive resource
Available at http://shop.americanbar.org/eBus/Default.aspx?TabID=251...; or [email protected], or 800-285-2221.
Diminution in Value Damages
How to Determine the Proper Measure of Damage to Real and Personal Property
The Commercial Property Insurance Policy Deskbook
How to Acquire a Commercial Property Policy and Present and Collect a First-Party Property Insurance Claim
If you buy a book I will add all of your clients to my substack non-subscriber list and as free subscribers to Zalma’s Insurance Fraud Letter.
(c) 2023 Barry Zalma & ClaimSchool, Inc.
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Daily articles are published at https://zalma.substack.com.
Go to the podcast Zalma On Insurance at https://podcasters.spotify.com/pod/show/barry-zalma/support; Go to Barry Zalma videos at Rumble.com at https://rumble.com/c/c-262921; Go to Barry Zalma on YouTube- https://www.youtube.com/channel/UCysiZklEtxZsSF9DfC0Expg; Go to the Insurance Claims Library – http://zalma.com/blog/insurance-claims-library.
If you buy a book I will add all of your clients to my substack non-subscriber list and as free subscribers to Zalma’s Insurance Fraud Letter.
Read the full article at https://lnkd.in/g-7PTSQc
The Professional Claims Handler
Post 5218
Read the full article at https://www.linkedin.com/pulse/zalma-philosophy-claims-handling-part-8-barry-zalma-esq-cfe-zdwsc, see the full video at https://rumble.com/v70zl4s-the-zalma-philosophy-of-claims-handling-part-8.html and at https://youtu.be/MIYcF71ffRQ, and at https://zalma.com/blog plus more than 5200 posts.
Claims Commandment X – Thou Shall Not Pretend to be a Lawyer
Some experienced and professional claims people know the law in their area of expertise better than most lawyers.
Adjusters should be adjusters and leave lawyering to lawyers. Similarly, lawyers should be lawyers and never try to be adjusters.
Claims Commandment XI – Thou Shall Empathize With the Claimant
Everyone presenting a claim is unhappy, disturbed, shocked, injured and needs help.
Empathy is identification with and understanding of another’s situation, feelings, and motives. It is the ability to understand another person’s circumstances, point of view, thoughts, and feelings....
HOW TO CREATE AN EXCELLENCE IN CLAIMS HANDLING PROGRAM
See the full video at https://rumble.com/v70wb2i-the-zalma-philosophy-of-claims-handling-part-6.html and at https://youtu.be/tL5nDKPEs40 and at https://zalma.com/blog plus more than 5200 posts.
Post 5217
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry.
An Excellence in Claims Handling program begins with a statement in the insurer’s claims manual or statement of professionalism that it is dedicated to providing excellence in claims handling to every insured who presents a claim.
The excellence in claims handling program should include, at a minimum:
A series of lectures supported by text materials explaining:
A definition of insurance.
How to read and understand an insurance policy.
How to interview an insured, witness, or claimant.
How to assist an insured in the insured’s obligation to ...
The Professional Claims Handler
Post 5216
Read the full article at https://www.linkedin.com/pulse/zalma-philosophy-claims-handling-part-5-barry-zalma-esq-cfe-jde8c, see the full video at https://rumble.com/v70q4x8-the-zalma-philosophy-of-claims-handling-part-5.html and at https://youtu.be/6b9tZQsEkB4, and at https://zalma.com/blog plus more than 5200 posts.
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry.
Standards to be a Professional Claims Adjuster
The Insurance claims professional should be a person who:
1. Can read and understand the insurance policies issued by the insurer.
2. Understands the promises made by the policy.
3. Understand their obligation, as an insurer’s claims staff, to fulfill the promises made.
4. Are competent investigators.
5. Have empathy and recognize the difference between empathy and sympathy.
6. ...
The Professional Claims Handler
Post 5219
Posted on October 31, 2025 by Barry Zalma
An Insurance claims professionals should be a person who:
Can read and understand the insurance policies issued by the insurer.
Understands the promises made by the policy.
Understand their obligation, as an insurer’s claims staff, to fulfill the promises made.
Are competent investigators.
Have empathy and recognize the difference between empathy and sympathy.
Understand medicine relating to traumatic injuries and are sufficiently versed in tort law to deal with lawyers as equals.
Understand how to repair damage to real and personal property and the value of the repairs or the property.
Understand how to negotiate a fair and reasonable settlement with the insured that is fair and reasonable to both the insured and the insurer.
How to Create Claims Professionals
To avoid fraudulent claims, claims of breach of contract, bad faith, punitive damages, unresolved losses, and to make a profit, insurers ...
The History Behind the Creation of a Claims Handling Expert
The Insurance Industry Needs to Implement Excellence in Claims Handling or Fail
Post 5210
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry. This statement of my philosophy on claims handling starts with my history as a claims adjuster, insurance defense and coverage lawyer and insurance claims handling expert.
My Training to be an Insurance Claims Adjuster
When I was discharged from the US Army in 1967 I was hired as an insurance adjuster trainee by a professional and well respected insurance company. The insurer took a chance on me because I had been an Army Intelligence Investigator for my three years in the military and could use that training and experience to be a basis to become a professional insurance adjuster.
I was initially sat at a desk reading a text-book on insurance ...
The History Behind the Creation of a Claims Handling Expert
The Insurance Industry Needs to Implement Excellence in Claims Handling or Fail
Post 5210
This is a change from my normal blog postings. It is my attempt. in more than one post, to explain the need for professional claims representatives who comply with the basic custom and practice of the insurance industry. This statement of my philosophy on claims handling starts with my history as a claims adjuster, insurance defense and coverage lawyer and insurance claims handling expert.
My Training to be an Insurance Claims Adjuster
When I was discharged from the US Army in 1967 I was hired as an insurance adjuster trainee by a professional and well respected insurance company. The insurer took a chance on me because I had been an Army Intelligence Investigator for my three years in the military and could use that training and experience to be a basis to become a professional insurance adjuster.
I was initially sat at a desk reading a text-book on insurance ...
